Hokibet Terms and Conditions – Complete Guide for Malaysia Members

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and hokibet ("Platform", "we", "company"). This document governs all aspects of your use of the website, mobile app, and services provided by hokibet.

By accessing, registering, or using any part of the HokiBet platform, you hereby confirm that you have read, understood, and agree to be bound by these Terms along with our Privacy Policy and Responsible Gaming Policy.

These Terms take effect from the date you register an account, or from the date the latest version is published if you are an existing member. Continued use after the effective date constitutes your acceptance of the updated Terms.

2 Eligibility & Registration

To register and use the hokibet platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Be located in a territory or country that permits participation in online betting activities under applicable local laws.
• Never been declared legally incapacitated to enter into a binding contract.
• Not currently enrolled in a self-exclusion program through hokibet or any other related platform.

Account Registration

Each user is only permitted to hold one (1) active account at any one time. Multiple account registrations by the same individual — whether using different information, different devices, or any other method — are strictly prohibited and may result in all associated accounts being suspended or permanently closed.

During registration, you are required to provide accurate, current, and complete information including your full legal name, active phone number, and details required for identity verification. Providing false or misleading information constitutes a serious breach of these Terms.

3 Account Security

You are solely responsible for maintaining the confidentiality of your password and account login details. HokiBet will not be held liable for any losses arising from unauthorized access to your account caused by your own negligence.

Member Responsibilities

• Use a strong, unique password — avoid reusing passwords from other platforms.
• Do not share your login details with anyone, including family members or friends.
• Enable two-factor authentication (2FA) for an extra layer of protection.
• Log out of your account after every session, especially when using a shared device.
• Notify our support team immediately if you suspect your account has been accessed without authorisation.

HokiBet uses 256-bit SSL encryption to protect all communications between your device and our servers. Our automated monitoring system also detects any suspicious login activity and will alert you via instant notification.

4 Deposits & Withdrawals

Deposit

HokiBet accepts a variety of safe and convenient deposit methods including local bank transfers, digital wallets, and other payment methods listed on the platform. All deposits are processed instantly and credited to your account within the designated time based on the selected payment method.

• Minimum and maximum deposit limits vary depending on the selected payment method.
• Deposited funds must be used for valid betting activities on the HokiBet platform.
• HokiBet does not charge any processing fees on member deposits.

Withdrawal

Withdrawal requests will only be processed to the bank account or digital wallet that has been registered and verified under the same name as your hokibet account. This is an important security measure to ensure your funds reach the right party.

• Withdrawals are processed within the timeframe stated according to the selected method, typically within a few minutes to 24 hours.
• HokiBet reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• Any withdrawal suspected of involving fraudulent activity or money laundering will be temporarily blocked pending the completion of an investigation.
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal.

5 Bonuses & Promotions

HokiBet offers a wide range of attractive bonuses and promotions for new and existing members. All bonuses are subject to wagering requirements and specific terms stated alongside each promotional offer.

General Bonus Terms

• Bonuses may only be claimed once per offer unless otherwise stated.
• Wagering requirements must be met within the specified time period before a bonus can be converted to cash.
• Some games may not contribute or may contribute at a different rate towards bonus wagering requirements.
• HokiBet reserves the right to void bonuses and associated winnings if there is evidence of abuse or any attempt to exploit promotional offers.
• Multiple accounts using the same promotion will result in all associated accounts being suspended.

Ongoing Promotions

In addition to the welcome bonus, hokibet offers weekly reload promotions, loss rebates, monthly prize draws, and a VIP programme with exclusive benefits. Full details of each promotion are available on the Promotions us.

6 Game Rules

All games offered on the hokibet platform use a Random Number Generator (RNG) that has received independent certification from recognised international audit bodies. This ensures every game outcome is random, fair, and cannot be manipulated by any party.

Betting Validity

• All bets that have been confirmed and accepted by the system are final and cannot be cancelled.
• In the event of a technical disruption during active gameplay, hokibet reserves the right to void the affected round and return the original bet amount to the member's account.
• Wins resulting from technical errors, system malfunctions, or inaccurate information displayed will not be considered valid.

Sports Betting

For sports betting, all odds are subject to change until the bet is confirmed by the system. HokiBet reserves the right to reject or reduce the size of any bet deemed unusual or suspicious. The outcome of all sports bets is final based on official results issued by the relevant sports governing body.

7 Identity Verification (KYC)

As part of hokibet's commitment to platform security and anti-money laundering (AML) compliance, we reserve the right to request identity verification from any member at any time.

Documents That May Be Required

• Valid and current National Identity Card (MyKad) or passport.
• Proof of current address such as a utility bill or bank statement not older than 3 months.
• Bank statement or proof of ownership of the payment method used.
• A selfie holding your identification document if requested.

The KYC process is typically completed within 24–48 hours after all required documents are received. Accounts that fail to complete verification within the stipulated period may be temporarily restricted until the process is finalised.

8 Account Restrictions & Closure

HokiBet reserves the right to suspend, restrict, or close any member's account without prior notice if there is a breach of these Terms or any activity that compromises the integrity of the platform.

Grounds for Account Action

• Providing false or misleading information during registration or the KYC process.
• Registering multiple accounts or sharing an account with another individual.
• Using unauthorised automation software, bots, or assistive tools in gameplay.
• Engaging in fraud, unauthorised collusion between players, or game manipulation.
• Conducting financial transactions related to money laundering or other illegal activities.
• Abuse of promotions or unauthorised exploitation of technical errors.

Voluntary Closure

Members who wish to close their own account may contact our customer support team via Live Chat. Voluntary closure requests will be processed within 5 business days. Any valid remaining balance will be returned in accordance with the current withdrawal policy.

9 Data Protection & Privacy

HokiBet respects your privacy and is committed to protecting all personal information you provide to us. The collection, use, and storage of your personal data is carried out in accordance with our Privacy Policy, which complies with international data protection standards.

Your personal information will not be sold, shared, or transferred to third parties without your explicit consent, except as stated in our Privacy Policy or as required by applicable law.

For more information on how we handle your data, please refer to our Privacy Policy complete policy.

10 Disclaimer & Liability Limits

The hokibet platform is provided "as is" and "as available" without any express or implied warranty regarding its accuracy, reliability, or suitability for any particular purpose.

• HokiBet does not guarantee that this platform will operate without interruption, errors, or delays at all times.
• HokiBet is not liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use this platform.
• All information provided on this platform is for entertainment purposes only and should not be considered financial or investment advice.

11 Responsible Gaming

HokiBet believes that gaming should remain an enjoyable and controlled form of entertainment. We provide a range of tools and resources to help members maintain healthy and responsible playing habits.

Available Self-Control Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit: Set a maximum amount you can lose within a specified period.
• Play Time Limit: Control the amount of time you spend on the platform each day.
• Play Break: Take a temporary break from the platform for a duration of your choice.
• Self-Exclusion: Request a long-term account closure if you feel that gaming has negatively impacted your life.

For more information and support resources, please visit the Responsible Gaming us.

12 Terms Amendment & Dispute Resolution

Terms Amendment

HokiBet reserves the right to update or amend these Terms and Conditions at any time based on operational requirements, regulatory changes, or platform improvements. All amendments take effect immediately upon publication on this website.

We will endeavour to notify members of material amendments via in-platform notifications or your registered email. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest version.

Dispute Resolution

If any dispute arises regarding an account, transaction, or game outcome, you may contact the hokibet customer support team via Live Chat for assistance. hokibet is committed to resolving all disputes fairly and within a reasonable timeframe.

• All disputes must be submitted within 30 days of the date the incident occurred.
• Hokibet's decision following internal investigation is final for all disputes relating to game outcomes.
• For issues that cannot be resolved internally, you may refer to a recognized independent dispute resolution body.